Questions, answered.

Royal Mail Tracked 48 arrives in 2–3 working days. Tracked 24 next working day. Special Delivery options are guaranteed by 9am or 1pm the next working day.

All orders ship via Royal Mail with full tracking.

Yes. As soon as your label is generated you'll get a tracking email — usually within hours of ordering.

Yes. Every piece is checked and guaranteed 100% authentic. If you ever doubt an item we'll refund it on the spot.

All items are A-grade pre-loved — wearable, clean, minor signs of use at most. Anything below grade is removed before packing.

Ralph Lauren, Carhartt, Levi's, Nike, adidas, Stone Island and other premium streetwear / heritage labels depending on the box.

Most customers do — but profit depends on your platform, photography, pricing and market timing.

No. Any resale estimate shown on the site is informational only. Resale outcomes are not guaranteed in any form.

Cancellation is only possible before your label is generated. Contact us immediately if you change your mind.

Stock is reserved the moment you start checkout. If something sells before you finish, you'll be refunded or offered a substitute.

No — due to the nature of curated reseller boxes all sales are final. See our Refund Policy for UK Consumer Rights Act 2015 exceptions.

Contact us within 14 days with clear photographs. Genuinely faulty or significantly-not-as-described items qualify for a refund or replacement.