Questions, answered.
Everything you need to know about ordering, shipping, products and reselling. Still stuck? Get in touch.
Shipping
Royal Mail Tracked 48 arrives in an estimated 2–3 working days. Tracked 24 is a next-working-day aim. Special Delivery options are offered by Royal Mail as a next-working-day aim for 9am or 1pm.
All orders ship via Royal Mail with full tracking.
Yes. As soon as your label is generated you'll get a tracking email — usually within hours of ordering.
Products
Yes. Every piece is checked and verified authentic to our standards. If any item is ever proven inauthentic, we will refund or replace it.
We aim for A-grade on every piece — clean, wearable, with minor signs of use at most. On rare occasions a box may contain the odd B-grade piece (slightly heavier wear or small flaws). This is uncommon but possible with curated second-hand stock.
Ralph Lauren, Carhartt, Levi's, Nike, adidas, Stone Island and other premium streetwear / heritage labels depending on the box.
Reselling
Most customers do — but profit depends on your platform, photography, pricing and market timing.
Any resale estimate shown on the site is informational only. Resale outcomes are estimates and depend on market demand, condition and your selling effort.
Orders
No. Orders cannot be cancelled once payment has been taken — stock is reserved and dispatch is prepared immediately. Please double-check everything before completing checkout.
Stock is reserved the moment you start checkout. In the rare case something sells before you finish, you'll be refunded or offered a substitute.
Returns & Refunds
No. Due to the curated, mystery nature of our reseller boxes, all sales are final — no returns, no refunds, no cancellations.
Only those required by law. Under the UK Consumer Rights Act 2015 you are covered for faulty or significantly-not-as-described items, and we will refund or replace anything that fails our authenticity verification.
Contact us on WhatsApp within 14 days of delivery with clear photographs. Genuinely faulty items qualify for a refund or replacement.
Change of mind, disliking specific items, the mix of sizes received, or perceived resale value are not valid grounds for a refund or return.