Questions, answered.

Royal Mail Tracked 48 arrives in 2–3 working days. Tracked 24 next working day. Special Delivery options are guaranteed by 9am or 1pm the next working day.

All orders ship via Royal Mail with full tracking.

Yes. As soon as your label is generated you'll get a tracking email — usually within hours of ordering.

Yes. Every piece is checked and guaranteed 100% authentic. If any item is ever proven inauthentic we will refund or replace it on the spot.

Items are almost always A-grade — clean, wearable, with minor signs of use at most. On rare occasions a box may contain the odd B-grade piece (slightly heavier wear or small flaws). This is uncommon but possible with curated second-hand stock.

Ralph Lauren, Carhartt, Levi's, Nike, adidas, Stone Island and other premium streetwear / heritage labels depending on the box.

Most customers do — but profit depends on your platform, photography, pricing and market timing.

No. Any resale estimate shown on the site is informational only. Resale outcomes are not guaranteed in any form.

No. Orders cannot be cancelled once payment has been taken — stock is reserved and dispatch is prepared immediately. Please double-check everything before completing checkout.

Stock is reserved the moment you start checkout. In the rare case something sells before you finish, you'll be refunded or offered a substitute.

No. Due to the curated, mystery nature of our reseller boxes, all sales are final — no returns, no refunds, no cancellations.

Only those required by law. Under the UK Consumer Rights Act 2015 you are covered for faulty or significantly-not-as-described items, and our authenticity guarantee covers anything that fails verification.

Contact us on WhatsApp within 14 days of delivery with clear photographs. Genuinely faulty items qualify for a refund or replacement.

Change of mind, disliking specific items, the mix of sizes received, or perceived resale value are not valid grounds for a refund or return.